Frequently Asked Questions
Q: How do you determine the cost of an order?
A: An embroidery order is quoted based upon estimated stitch count and quantity. We give a firm cost of your order in advance upon review of your design. Additional charges will apply for rush orders.
Q: Do I need to pay up front?
A: No, but we do require a 50% deposit with the balance due upon completion.
Q: Do you stock designs for me to choose from?
A: We are a custom embroidery company, but we do offer over 20,000 stock designs. If you have a logo we will set it up for whatever garment you would like to put it on. Standard charges start at $50.00 for computer time.
Q: What do I need to supply to you for artwork?
A: For best results, supply us with the best artwork you have available (300 dpi) in order for us to closely match your design. We do prefer a vector file in Illustrator or Corel Draw.
Q: What file formats for my design or logo do you accept?
A: We accept bitmap formats such as .BMP, .TIFF, .PSD, .PICT, .JPG and .GIF. We also accept vector formats such as .AI or .EPS that can be opened with Adobe Illustrator and Corel Draw. If you are submitting a vector file in these formats, convert all fonts to outline or curves first.
Q: Can I send a file by email?
A: Design files can be emailed to firstname.lastname@example.org as an attachment. Compose a normal email message. Look for a paper clip icon or for an “Attach” command within the menu structure of your email program. A dialog box should appear asking you to locate or browse to the file on your computer. Click the file to select it then click on a button that says “Attach,” “Insert,” “Open,” or “OK.” Attach additional files if necessary then send the message as you normally would.
Q: Is there a charge to digitize my design?
A: There is a charge to make your design ready for embroidery. This charge is dependent on the complexity and the size of your design. An exact quote can be given after our embroidery department reviews your design. There is no set-up fee for stock lettering. Please note that stock embroidery fonts are not the same as word processing fonts. They may be similar but are not an exact match.
Q: Can you enlarge or reduce the size of my design?
A: We can enlarge your design up to the maximum area that our machines can handle. Reduction of your design is limited to the point where your embroidered design will hold the required detail. E-mail us your design for review. For best results, supply your design at the exact size that it will be reproduced.
Q: What is the largest sewing area for an embroidered design?
A: We can embroider within an area up to 16″ wide and 11″ tall for one design. Large designs that extend over this area can possibly be accommodated if there are areas in your design that are not connected (such as text).Your design can then be divided or split into two separate stitching runs that fall within a 16″ x 11″ area. However, splitting your artwork will significantly increase the cost of your order.
Q: How small can you make embroidered letters or words?
A: For best results, we recommend that embroidered text be a minimum of 1/4″ in height. The quality of text degrades considerably when less than this height.
Q: Do you offer personalized embroidery?
A: Yes, we will be glad to.
Q: Are design charges applied to every order?
A: No. Design charges are not applied for reorders if we have your embroidery-ready file.
Q: Will I see a stitchout or proof of my design?
A: For custom designs, a proof will be emailed for your review. For new orders a stitch out is done for your approval. You will need to approve the stitch out in person if possible. An approval will be required for the order to continue.
Q: How long will my order take to complete?
A: Our standard turn around time for a basic order is five business days after your final approval.